Each product sold on the JewelleryToYourDoor.com website has an estimated shipping lead time of 3-5 working days. Products are subject to availability and if your item has to be ordered direct from suppliers and we are unable to dispatch your order within our ‘normal’ 3-5 day delivery, we will contact you to discuss and advise. We use An Post and endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date.
Our shipping costs are added automatically to your bill based on the total of your order and your delivery address, and they are as follows:
Ireland and Northern Ireland
Flat Rate: €4.95 for orders under €75
Free Delivery for orders of €75 or more
United Kingdom (except Northern Ireland)
Flat Rate: €10
Rest of the World
Flat Rate: €15
If it is more convenient for you to pick up your purchase in our shop on Camden Street, please email us and we would be happy to arrange a time that suits.
TRACKING YOU ORDER IN TRANSIT
If you wish to track your order delivery status, please email us and we will send your AnPost Shipping Tracking Number.
RETURNS & EXCHANGES
JewelleryToYourDoor.com operates a strict 14-day refund policy & a 14-day exchange policy. We will extend this policy over the Christmas period.
These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
SHOULD YOU WISH TO EXCHANGE OR RETURN AN ITEM:
DUBLIN ONLY RETURNS WITH MY-RETURNS
(60 minutes or scheduled collections)
Operating Monday to Friday, 9am to 5pm.
This is how it works:
1. Click the link to visit our JewelleryToYourDoor page at My-Returns.ie (http://myreturns.ie/jewellerytoyourdoor-returns/)
2. Enter the Collection Address as well as some simple details about the parcel. You can also add extra insurance if so required.
3. Select Collection Time. You will be offered the option to select immediate pick up (within approximately 60 minutes) or choose a time slot that is convenient to you.
4. Upon confirmation of collection, you will receive an email from My-Returns.ie with a label. Please ensure you attach the label securely to your parcel in a visible place.
IRELAND NATIONWIDE & INTERNATIONAL STANDARD POST
Please send your parcel to:
Tommy Moore Jewellers,
13 Lower Camden Street,
Republic of Ireland
within 14 days of receiving your order.
ALL GOODS MUST BE RETURNED UNWORN, IN ORIGINAL PACKAGING, IN ORIGINAL CONDITION AND ACCOMPANIED BY PROOF OF PURCHASE.
We are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post. For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.